Band 9: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do (User-Written IELTS Writing Task 1 Sample)

Dear Customer Service Team,

I am writing to inform you about a problem with the laptop I purchased from your online store last week. The order number is #A47892, and the item arrived at my address yesterday.

When I opened the package, I noticed that the laptop screen had a long crack on the right side. In addition, the keyboard was not functioning properly, and several keys were unresponsive. The outer box also appeared slightly torn, which suggests that the item may have been damaged during delivery.

This situation is very disappointing because I needed the laptop urgently for my new job, which starts next week. I chose your store because of the positive reviews and the promise of safe packaging. Unfortunately, the condition of the product has caused unnecessary stress and has delayed my preparations.

I kindly request that you either replace the damaged laptop with a new one or provide a full refund. I would also appreciate it if you could arrange a pickup for the faulty item, as I am unable to visit your store in person.

I look forward to your prompt response and a quick resolution to this issue.

Yours sincerely,

Chirag

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Band 9: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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