Letter

Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Sir/Madam,

I am writing this letter to express my sincere disappointment with your company’s services.

Last week, I ordered the latest version of your hairbrush, which cost me a thousand dollars. I was both excited and eager to try your new product at my sister’s wedding, just four days after placing my order. I want to emphasize that during my call with your employee, I specifically asked to meet the deadline, and they assured me I would receive it within two days at the most. Unfortunately, my expectations were not met, and I was unable to achieve the hairstyle I had envisioned for such an important family event.

I have been a loyal fan of your brand, having collected all of your products, but this experience has made me reconsider my support. If this issue is not resolved, you risk losing a faithful customer.

Due to this lack of professionalism, I would like to request a full refund as well as compensation for the inconvenience caused by the delay.

Yours faithfully,

Word Count: 172

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter attempts to address the task but includes irrelevant information and misses key points. The letter focuses more on the delivery delay and the writer's disappointment about not having the product for a wedding, rather than the damage to the product itself. The letter does not describe the damage to the product or how it affects its functionality. To improve, focus on the key points outlined in the task instructions: describe the product and purchase date, detail the damage and its impact, and clearly state the desired action (refund or replacement) related to the damage.

Coherence & Cohesion

The letter is generally well-organized with a clear progression of ideas. However, the connection between the delayed delivery and the product damage isn't explicitly stated, which could slightly improve the coherence. Consider directly linking the delay to the condition of the product upon arrival to strengthen the overall flow.

Lexical Resource

The vocabulary used is appropriate and effective, demonstrating a good command of language. Phrases like 'sincere disappointment,' 'loyal fan,' and 'faithful customer' are well-chosen. To further enhance the lexical resource, consider incorporating more specific vocabulary related to product damage or customer service interactions.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical accuracy and a good range of sentence structures. There are virtually no grammatical errors, indicating a strong command of the English language. The punctuation is also appropriately used throughout the letter.

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Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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