Letter

Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Sir or Madam,

My name is Angelica Palacios; I am writing this letter because I recently bought a product online, however this device arrived damage and I need a solution.

Last week, I bought a new computer brand Samsung N345, red color by your website. This device has a value of 2.000 dollars, and I received it yesterday. Unfortunately, when I opened the box, I saw that my new computer was damage, and it had the screen broken.

It is for this reason that I need request a solution, I need a computer as soon as possible because I need a device for my work, therefore I need return this computer damage and change for one new, however if this is not possible I will have to request a refund of my money.

Please, let me know what option is faster, because I need my device for tomorrow, I can send you my ticket if you need more details of my purchase.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faitfully,

Angelica Palacios.

Word Count: 182

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

device: 4

computer: 4

because: 3

damage: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the purchase, the damage, and the desired action. The tone is suitable for a formal letter. To further enhance the response, consider adding more specific details about the damage beyond 'the screen broken' and ensuring consistently accurate grammar and word choice throughout.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, you could dedicate a paragraph to describing the damage in detail before moving on to your requested actions. Also, ensure smooth transitions between paragraphs to maintain a logical progression of thought.

Lexical Resource

The vocabulary used is adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of repeatedly using 'damage,' you could use synonyms like 'defective,' 'faulty,' or describe the damage more vividly (e.g., 'the screen was shattered'). Expanding your lexical range will make your writing more engaging and impactful.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and article usage ('a,' 'an,' 'the'). For example, 'device arrived damage' should be 'device arrived damaged,' and 'I need request' should be 'I need to request.' Proofreading carefully and reviewing basic grammar rules will help improve accuracy.

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Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Your company wants to support a nonprofit organization with a donation. Your manager asked you to recommend one. Write a letter explaining which charity you suggest and why it would benefit from the donation

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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