Letter

Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Good afternoon,

Last week i bought a sneakers from your company, the purchase was made at your website. That are a pair of sneakers for running, i read all the information at your site, but hovewer i am not satisfied with quality of this shoes. Firstly, that has to be dusty rose pink coloured shoes, but they came with colour white. Secondly, after fist use i noticed that they have a hole in the bottom of one shoe. I didn’t use them for rainy weather so i think that this is problem with quality.

I strongly believe that your company shoud take some actions to solve this problem. I consider that it woud be right if you could transfer my money back.

Thank you in advance for your help.

Gerda Klaus

Word Count: 131

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all the requirements of the task, providing details of the product, explaining the damage, and stating the desired action. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and proofreading for grammatical accuracy. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved with better paragraphing and transitions between ideas. Consider organizing your points more clearly and using cohesive devices to link sentences and paragraphs more effectively. For example, you could start a new paragraph when you transition from describing the purchase to explaining the damage.

Lexical Resource

The vocabulary is adequate for the task, but it could be enhanced by using more precise and varied language. For instance, instead of repeatedly using 'quality,' try synonyms like 'craftsmanship' or 'durability.' Also, consider using more descriptive adjectives to detail the damage to the sneakers. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are several grammatical errors that affect clarity. Pay attention to subject-verb agreement, correct tense usage, and article usage ('a,' 'an,' 'the'). For example, 'I bought a sneakers' should be 'I bought a pair of sneakers' or 'I bought some sneakers.' Also, ensure correct spelling and punctuation throughout the letter to improve readability.

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Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Check Your Answer On This Topic?

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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