Letter

Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear company team,

I hope this letter finds you well. I’m writing this to complain about a resent purchase which i made online arrived damaged.

I have ordered a wall art with a glass frame. This was ordered last week Saturday which was 21st of September. I even got a confirmation email for my purchase as well. In that email it was mentioned that something has happened to the product when it delivered that we can get a refund.

As for my belief I think the damaged has occurred by the delivery team since the wall art was poorly packaged.

I kindly ask for a refund for this. Therefore please get back to me once you are in the receipt of this letter.

I am waiting for you prompt response.

Thank you and kind regards,

Amasha

Word Count: 136

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the purchase, the damage, and the desired action. However, there are some minor omissions, such as not specifying the year of purchase and lacking specific details about the damage. To improve, provide more specific details about the damage and ensure all dates are complete. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider dedicating a separate paragraph to each of the points mentioned in the task instructions (what you bought and when, the damage that occurred, and what action you want the company to take). This will enhance clarity and flow.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more specific and descriptive words to explain the damage and your desired action. For example, instead of 'something has happened to the product,' describe the damage in detail. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. Pay attention to subject-verb agreement, correct tense usage, and proper punctuation. For example, 'a resent purchase which i made online arrived damaged' should be revised for better grammar and clarity. Proofread carefully to catch these errors.

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Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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