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Letter

Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service,

I recently purchased a Bluetooth Speaker (Model X200) from your online store, order number #457839, placed on October 15, 2025. Unfortunately, the product arrived damaged, with a cracked speaker grille and distorted sound output.

I request either a replacement of the item or a full refund. Please let me know the return process and any required details. I have attached photos of the damaged product for your reference.

Thank you for your prompt attention to this matter.

Sincerely,

Faizan Ahmad

Email: faizan@example.com

Phone: +91-9876543210

Word Count: 87

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately satisfies the requirements of the task. It clearly describes the product and the damage, explains the desired resolution (replacement or refund), and provides the necessary order details. The inclusion of contact information enhances the letter's effectiveness. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The information is presented logically, and the paragraphing is effective.

Lexical Resource

The vocabulary used is appropriate and precise, effectively conveying the necessary information.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical control and accuracy. There are no noticeable errors.

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Band 7+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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