Letter

Band 9: You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter · give the details of the flight · explain what the problem with the food was · say what the airline should do about it.

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Dear Sir,

I am writing this to complain about the food on my recent flight to Canada with your esteemed airline.

Actually, I had a flight from India to Canada on 12th October, which took off at 10 AM (IST). Admittedly, all my previous journeys with you were up to the expected standards, making me a loyal customer of your company. However, this time I was utterly dismayed by the food services.

To provide you with some insight, although I had clearly marked vegetarian food as my preference, a non-vegetarian meal was handed over to me. This was clearly not acceptable. Besides this, the quality of snacks I got for the next meal was seriously degraded.

I would like you to take concrete remedial measures regarding this. Firstly, the staff should be aware of what they are providing to the passengers. It would be appreciated if they cross check the meals before distributing. Moreover, kindly try to maintain the quality of food to avoid any further food disappointments.

I look forward to the better food service next time.

Yours faithfully,

Emily Clark.

Word Count: 182

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter effectively addresses all three bullet points: it provides flight details (date, route, time), explains the food problem (wrong meal and poor quality), and suggests remedial actions. The tone is polite and appropriate for a complaint letter. Minor lapses include not specifying the flight number and the final sentence being slightly vague ('better food service') rather than a clear request for compensation or assurance. To improve, consider adding a specific flight number and a more concrete request, such as a refund or voucher.

Coherence & Cohesion

The letter is logically organized and easy to follow. Each paragraph has a clear purpose: introduction, flight details, problem explanation, and solution request. Cohesive devices such as 'Admittedly', 'However', 'Besides this', and 'Moreover' are used effectively to link ideas. The letter flows smoothly from one point to the next, and the paragraphing is well managed.

Lexical Resource

The vocabulary is precise and varied, with natural and sophisticated choices such as 'esteemed airline', 'utterly dismayed', 'concrete remedial measures', and 'cross check'. The tone is appropriately formal and polite for a complaint letter. The range of expressions demonstrates full flexibility and control.

Grammatical Range & Accuracy

The letter displays a wide range of grammatical structures used accurately and appropriately. Complex sentences are handled with ease, and punctuation is correct throughout. There are no noticeable grammar errors, and the overall control is excellent.

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Band 9: You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter · give the details of the flight · explain what the problem with the food was · say what the airline should do about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter · give the details of the flight · explain what the problem with the food was · say what the airline should do about it.

You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter · give the details of the flight · explain what the problem with the food was · say what the airline should do about it.

You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter · give the details of the flight · explain what the problem with the food was · say what the airline should do about it.

You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter · give the details of the flight · explain what the problem with the food was · say what the airline should do about it.

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Write an email to the restaurant's manager in about 150-200 words. Your email should do the following things: State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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