Letter

Band 5+: You recently had a problem with a product that you bought from an online store. Write a letter to the store manager describing the problem, explaining how it has affected you, and suggesting what you would like the store to do about it.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to draw your attention to the problem, that was encountered with my latest purchase from your store.

During my last visit to your store with my wife she was amazed with your new collection of bags. So, I planned a surprise to gift the bag for her upcoming birthday, order was received on time but it didn’t aligned to the company standards. To begin with, material of the handbag was worn off and the colour was really different than what was selected at the time of purchase. I was extremely disappointed as I could not gift her anything for the occasion. I tried reaching out to contact support but due to lack of information regarding the refund and exchange process was really stressful. For thriving in the long run store should train the staff with proper knowledge that helps enhancing the customer experience. Moreover, making product returns/exchanges should be really easy as it is with other stores.

I trust addressing these issues will contribute to maintain high standards. I appreciate your attention and look forward to seeing positive changes.

Yours Sincerely,

Pooja Anandani

Word Count: 190

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

really: 3

Try using synonyms for the above words

Task Response

The letter partially addresses the task by describing the problem encountered with the purchase and suggesting improvements for the store. However, the explanation of how the problem has affected the writer is not clearly elaborated. It would be beneficial to provide more details about the impact of the issue on the writer and the recipient of the gift. Additionally, the request for what the store should do about the problem is not explicitly stated.

Coherence & Cohesion

The message is somewhat coherent and cohesive, but there are some issues with paragraphing and organization. The letter lacks a clear introduction and conclusion, and the ideas are not consistently developed within paragraphs. It would be helpful to structure the letter with a clear introduction, body, and conclusion to enhance coherence. Additionally, using linking words and phrases to connect ideas would improve the overall cohesion.

Lexical Resource

The vocabulary used is fairly varied, and there is an attempt to convey meaning using a range of words. However, there are instances of awkward phrasing and inaccuracies that affect the overall lexical resource. To improve, focus on using more precise and appropriate vocabulary, and pay attention to word choice and collocations to convey ideas more effectively.

Grammatical Range & Accuracy

The letter demonstrates a reasonable range of grammatical structures, but there are noticeable errors in punctuation, verb tense consistency, and sentence construction. To enhance grammatical accuracy, it is important to review and revise the use of punctuation, verb forms, and sentence structures. Additionally, paying attention to subject-verb agreement and article usage would further improve the overall accuracy.

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