Band 6+: You recently had a problem with a product you bought from a store, and you were not satisfied with the customer service. Write a letter to the store manager. In your letter: explain what the problem was describe how the staff behaved when you reported the issue say what you would like the manager to do

Dear Customer Service

I am writing this letter about a major problem I experienced after picking up a product I bought in this store. I have had major problems with customer service recently; the service was unimportant and the representative lied to me. I do not know why she would lie to me about my lost bill and not inform me after I bought other products here.

Furthermore, I believe my issue of forgetting the bill was successfully reported; I had the opportunity to ask the staff if I had gone back to the store. This day, I reported my problem to the manager, who was unprofessional. Unfortunately, we do not have enormous feedback from the manager; the service was in bad condition.

I hope the manager’s behavior changes and that many service improvements are made for customers, who are kings. That is a very important and challenging step toward doing great things in the future. I am requesting that the store manager be involved in my lost bill issue so you can hear the manager’s response and continue my attendant’s reporting of the issue immediately.