Letter

Band 5+: You recently had a very bad experience with a local taxi service. Write a letter to the manager of the taxi company. You should include details about: - what happened during the taxi ride - how the driver's behavior affected you - what compensation you expect from the company.

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Dear Sir or Madam

I believe you are the manager of customer service of the Cap taxi company. I am writing to you to express my dissatisfaction about the service i had from your company.

On the 2 nd March 2026 , at the brisbane airport, before i flew to brisbane from Sydney . I booked the taxi service in advance and i recieved the confirmmation via my email . All the information was correct which was my taxi would be here at the pick up point at 4 p.m. . Unfortunately what happened was the driver were extremely late one and half hours .Which is unprofessional and unacceptable . As a result , I have missed the important meeting and I need to reschedule again .

I would like to recommend to focus on time management in your training session at your company that can make your customer more satisfaction.

King Regards,

Sittipong Yuangyai

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by detailing the negative experience with the taxi service, including the time and location of the service, the problem encountered (lateness), and the desired outcome (improved time management training). However, the letter could benefit from more specific details about the impact of the missed meeting and a clearer articulation of the desired resolution (e.g., a refund or compensation). To improve, provide more concrete details about the consequences of the lateness and explicitly state what you expect the company to do to rectify the situation.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the points mentioned in the task instructions (when/where, problems, and expected resolution). This will enhance clarity. Also, ensure smooth transitions between sentences and paragraphs to improve the flow of the letter.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to express your dissatisfaction. For example, instead of 'extremely late,' you could use 'unacceptably delayed' or 'significantly behind schedule.' Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. For example, 'the driver were extremely late' should be 'the driver was extremely late.' Proofread carefully to catch these errors.

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Band 5+: You recently had a very bad experience with a local taxi service. Write a letter to the manager of the taxi company. You should include details about: - what happened during the taxi ride - how the driver's behavior affected you - what compensation you expect from the company.

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Task Response

Coherence & Cohesion

Lexical Resource

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Answers On The Same Topic:

You recently had a very bad experience with a local taxi service. Write a letter to the manager of the taxi company. You should include details about: – what happened during the taxi ride – how the driver’s behavior affected you – what compensation you expect from the company.

You recently had a very bad experience with a local taxi service. Write a letter to the manager of the taxi company. You should include details about: – what happened during the taxi ride – how the driver’s behavior affected you – what compensation you expect from the company.

You recently had a very bad experience with a local taxi service. Write a letter to the manager of the taxi company. You should include details about: – what happened during the taxi ride – how the driver’s behavior affected you – what compensation you expect from the company.

You recently had a very bad experience with a local taxi service. Write a letter to the manager of the taxi company. You should include details about: – what happened during the taxi ride – how the driver’s behavior affected you – what compensation you expect from the company.

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