🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 5+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing this letter to express my dissatisfaction with the last delivery, which was not complete. I ordered a smartwatch of the company Boat including charger. Unfortunately, the charger was missing when the delivery arrived on 20th November 2024.

Since I ordered it for my brother as a surprise birthday gift, I am highly disappointed with your service. In addition to the missing item, the delivery was delayed for 2 days according to the mentioned date when I ordered the item. Due to this, I was not able to gift the product on time which I never missed since last 6 years.

To avoid this circumstance, I would appreciate it if you could send me a replacement of this product at the earliest. Moreover kindly assure that the box contains all the required accessories.

I look forward for your prompt response and I hope to get a proper replacement.

Yours faithfully,

Daniel Simon

Word Count: 158

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

delivery: 3

ordered: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The explanation of the order and missing item is clear. The importance of the delivery is explained, and a clear request for a replacement is made. Minor improvements in clarity could enhance the response.

Coherence & Cohesion

5.5

The letter is generally easy to follow, but the flow could be improved in places. Some sentences could be restructured for better clarity and cohesion. Paragraphing is acceptable but could be refined.

Lexical Resource

The letter demonstrates a good range of vocabulary, mostly used accurately. More sophisticated vocabulary choices could be incorporated to enhance the overall lexical range.

Grammatical Range & Accuracy

While the letter is understandable, there are several grammatical errors that affect the overall fluency and accuracy. Improving grammatical accuracy is crucial for a higher score.

Answers On The Same Topic:

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir or Madam, I am writing to inform you that an item was missing from an order recently delivered to me. Last week I ordered a wedding gown from your bridal website. I chose a model with two pieces : a dress and its assorted veil. Unfortunately, the dress came without the veil. This […]

Band 9

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir, I hope this letter finds you well. I am writing to express my concern regarding a significant issue related to an online order that I recently encountered. Given the urgency of this matter, I believe it requires your immediate attention and prompt action. First of all, it is imperative to consider my order, […]

Band 6+

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir /Madam, I am writing in regards with a recently purchased 42-inch LED T.V. from your online store on the 2nd of March 2019. The order number is PQU331242 and my customer identification number is drp554435.Though, the television was delivered correctly, but the remote-control for the T.V. was missing. Although the television works, it […]

Band 6+

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir / Madam, I am writing about Order #A-374892, which I placed on 20 October 2025 and which was delivered to my address on 25 October 2025. The package contained the ErgoComfort Office Chair (Model EC-200) but the assembly kit was incomplete: the set of caster wheels (four pieces) and the packet of screws […]

Band 9

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Dear Sir or Madam, I am writing regarding an order I made with your company last week, as one of the items is missing. Let me describe in more detail. On 29th September 2025 I purchased 9 cycling bags from your website, and requested delivery to 65 Parmenters road, NSW, Australia. I have received 8 […]

Band 7+

See All

Band 5+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

Other Topics:

There have been some problems with public transport in your area recently. Write a letter to the manager of the transport company. In your letter: • Describe the problems • Explain how these problems are affecting the public • Suggest some changes that could be made

You have borrowed a book from the library, but you cannot return it on time. Write a letter to the librarian. In your letter: Explain why you cannot return the book on time. Describe what you have done to resolve the situation. Request an extension for returning the book

Your town has decided to replace a public park with a large shopping centre. Write a letter of complaint explaining why the park should be protected and how it benefits the community.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium