Letter

Band 7+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

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Dear Sir or Madam,

I am writing regarding an order I made with your company last week, as one of the items is missing.

Let me describe in more detail. On 29th September 2025 I purchased 9 cycling bags from your website, and requested delivery to 65 Parmenters road, NSW, Australia. I have received 8 of them, but one of the panniers wasn’t included.

This product is significantly important because I am going on bike tour to Japan in two weeks time. I simply cannot ride my bicycle with just one rear pannier, as the weight of the bike would be out of proporsion. Furthermore, I need an every inch of a space for camping gear, cooking equipment and other items needed for camping.

Would you kindly posted this bag to me at your earliest convenience? I would appreciate if you could send it with an express post, to make sure I receive it well in time for my departure.

Looking forward to hearing from you soon.

Yours faithfully,

Peter Holzbar

Word Count: 171

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter fully satisfies the requirements of the task. It is well-organized, clearly explains the issue, its importance, and the desired resolution. The tone is consistently formal and appropriate. There are no omissions or lapses.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear, and the information is presented in a logical order. However, there are a few areas where the coherence could be improved. For example, in the third paragraph, the transition between the importance of the delivery and the inability to ride the bicycle could be smoother. Consider using transition words or phrases to connect these ideas more explicitly. Also, ensure consistent use of pronouns and clear references to avoid any ambiguity.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for a formal letter. Terms like 'purchased,' 'requested delivery,' 'panniers,' and 'earliest convenience' are well-chosen. To further enhance the lexical resource, consider using more varied synonyms and idiomatic expressions where appropriate. For instance, instead of 'significantly important,' you could use 'crucially important' or 'essential.' Also, ensure that the vocabulary is used accurately and naturally throughout the letter.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with a variety of sentence structures used effectively. There are a few minor errors, such as 'out of proporsion,' which should be 'out of proportion,' and 'posted this bag' which could be improved to 'send this bag'. Pay close attention to spelling and proofread carefully to catch these errors. Overall, the grammar is accurate and supports clear communication, but attention to detail will further improve the writing.

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Band 7+: You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: - Explain what you ordered and what was missing from your delivery - Explain the importance of this delivery - Ask for a replacement item to be sent

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

You recently ordered something online. When the delivery came it was not complete. Write a letter to the company. In your letter: – Explain what you ordered and what was missing from your delivery – Explain the importance of this delivery – Ask for a replacement item to be sent

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Task Response

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Lexical Resource

Grammatical Range & Accuracy

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