Dear Sir or Madam,
I am writing to inform you that an item was missing from an order recently delivered to me.
Last week I ordered a wedding gown from your bridal website. I chose a model with two pieces : a dress and its assorted veil. Unfortunately, the dress came without the veil. This is a problem because I bought my heeled shoes in accordance with the veil’s design and colour.
This delivery is very important because I am getting married in three weeks, and there aren’t any bridal stores in my area. Furthermore, I will fall short of time if I order from another website and the dress does not fit. I am sure you can understand that, without the veil, the outfit is incomplete. Given the price of the dress, this is completely unacceptable.
I would be grateful if you could send me a replacement veil as soon as possible.
Yours faithfully,
Jane Doe
