Dear Sir / Madam,
I am writing about Order #A-374892, which I placed on 20 October 2025 and which was delivered to my address on 25 October 2025. The package contained the ErgoComfort Office Chair (Model EC-200) but the assembly kit was incomplete: the set of caster wheels (four pieces) and the packet of screws were missing from the box. The delivery note and the outer packaging show no sign of tampering, so I believe these parts were omitted before dispatch.
This delivery is important because the chair is intended for my home workstation; without the caster wheels and screws I cannot assemble or use it safely. I work from home full-time and rely on suitable seating to maintain productivity and avoid back strain. The absence of these components has therefore caused significant inconvenience and disrupted my work schedule this week.
I would be grateful if BrightHome Ltd. could dispatch a replacement set containing four caster wheels and the packet of screws at your earliest convenience. For your reference I have attached photographs of the box contents and the delivery slip. If a replacement cannot be sent, please advise on an alternative – either refunding the cost of the missing parts or providing a voucher – together with an expected timeline.
Thank you for your prompt attention to this matter. Please confirm receipt of this letter and let me know the next steps by email at shashank.verma@email.com
or by phone at +1 (555) 123-4567. I look forward to your swift resolution.
Yours faithfully,
Shashank Verma