Band 6+: You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future

Dear Sir or Madam,

As a customer, I am writing this letter regarding express my guests feedback about your hotel and its service.

About a couple of days ago, I had arranged a meeting in your hotel for my personnel on whole day of Wednesday. I appreciate you for providing a cozy and tranquil atmosphere and also a traditional design, inspiring a sense of belonging. Participates were very satisfied.

Nonetheless, there were some challenges. Despite our expectancy, the quality of dishes was incredibly poor and my guests spent excessive time for serving lunch. Food was remarkably cold and salty which created a cycle of problems for our old colleague who has high blood pressure.

I would suggest to increase the number of you staffs to enhance the speed of serving dishes, especially in peak times.

I would appreciate your attention in this matter. I look forward to your response and wish the best for your hotel.

Yours faithfully,

Alaleh Hassanpour