Letter

Band 7+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam

I bought a microwave three days ago from your company. I ordered the microwave from one of your staff through your social media platform. Upon testing the appliance after receiving it, I noticed that the device doesn’t work properly so I called your colleague and told her about the issue but nothing has been done about it.

Right after the dispatch rider delivered the microwave, I wanted to be sure it was in good condition so I arranged it it perfectly and went ahead to test it. To my surprise, I struggled before the switch even came on. When the power button finally worked, the microwave could not warm any food so I called your retailer to complain.

I recommend that all electrical appliances have to be tested before sending it out to clients. Also retailers should respond swiftly to complaints when they are made because there has been no response to mine. Delivery personnels should also wait for customers to confirm that the device works before they leave.

Yours faithfully,

Portia Amponsah.

Word Count: 175

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

microwave: 4

before: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by detailing the product purchased, the problems encountered, and the desired action. There are some minor areas for improvement. For instance, providing the model number or order number would add more clarity. Also, while the letter mentions calling a colleague, specifying the department or providing a reference number for the call would strengthen the complaint. The suggestions are more general and could be tailored to the specific situation to make the letter more impactful.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, and the paragraphing is adequate. However, there are a few instances where improved linking words or phrases could enhance the flow and connection between sentences. For example, in the first paragraph, elaborating on the lack of action taken after contacting the colleague would improve coherence. In the third paragraph, consider rephrasing some sentences to improve clarity and flow.

Lexical Resource

The vocabulary used is appropriate for the task, and the language is generally clear. However, there's room to incorporate a wider range of vocabulary to express ideas more precisely and effectively. For instance, instead of repeatedly using 'device,' consider synonyms like 'appliance' or 'unit.' Also, explore more sophisticated ways to describe the problems experienced with the microwave.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only a few minor errors. Pay attention to subject-verb agreement and correct tense usage. For example, 'the device doesn't work properly' is correct, but ensure consistency throughout the letter. Also, review sentence structure to avoid awkward phrasing. While the grammar is generally accurate, refining these areas will enhance the overall quality of your writing.

Answers On The Same Topic:

See All

you had just missed a friend's party,write a letter to apologise. apologise to your friend explain why you couldn't attend the party tell her what steps you will take to avoid missing it in the future.

Dear Shifa, I hope you are doing well. I am writing to sincerely apologize you for missing your gracious marriage ceremony last satuday. I had been realy looking forward to see you dress gorgiously on the special ocassion of you becoming Mrs from Miss, but unexpected major flight delay at Muscat International Airport left me […]

Band 5+

See All