Letter

Band 6+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear Online retailer,

I am writing this letter to make a complaint of a device I purchased two weeks ago. I bought a printer on February 16th, 2026. The description of the product on the website stated ‘before use charge fully’ and read the manual carefully. I was able to use the device after adhering to the instuctions for a complete one week.

However, the second week of using my device I realized the printer was not coming on. I thought it was a situation of low battery, so I charged it but to my greatest surprise it did not come on which left me worried. I decided to re-read the manual but no instrustions were given for this situation. Due to the printer not coming on; I have not been able to print or scan documents which puts me behind my schedules.

I suggest to send the printer back to your company for a proper re examination from your experts in order to detect the fault and fix it or replace if needed. I hope my request will be considered. I eagerly await your response.

Attached to this letter are the reciepts of the purchase of this device.

Yours faithfully,

Moria Onoriode

Word Count: 203

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

printer: 4

device: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the faulty product, the issue, and a suggested solution. The letter is well-organized and easy to understand. To further enhance the response, consider adding more specific details about the model of the printer and the impact of the malfunction on your work or personal life. Also, you could directly address the no-return policy and explain why you believe an exception should be made in your case.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for clarity. Consider grouping related ideas together more explicitly. For example, you could dedicate a paragraph solely to the product details, another to the fault, and a final one to your suggested solution. Transition words could also be used more effectively to link ideas within paragraphs.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the issue with the printer and your proposed solution. For instance, instead of 'coming on,' you could say 'powering on' or 'functioning.' Also, consider using synonyms to avoid repetition of words like 'device' and 'instructions.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and accurate spelling. For example, 'instrustions' should be 'instructions,' and 'reciepts' should be 'receipts.' Review basic grammar rules and proofread carefully to minimize these errors.

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Coherence & Cohesion

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