Letter

Band 7+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear Sir,

On February 24, 2026, i bought a new Flowerphone model X1 from the official FlowerTech website. I paid 500$ on my creditcard for the smartphone and delivery. FlowerTech delivered the phone to my home on February 26, 2026.

Unfortunately your brand new product has not performed well because the smartphone is defective. There is not only one problems with this product, but THREE. First, i have found that the camera on my new device is somehow moldy, even though it is a brand new product. This is definetely a big problem to me, everytime try to take a picture with it, the results are always blurry. Then, the volume down button is not working. I have to turn it down manually through the settings. Last, the body of the phone is all scratched, and it is that bad. I couldn’t tell if it was caused by the expedition or it was an error from your factory.

Judging by these problems that have happened to me, i am expecting a return and a two times compensation from your company. I found this as a big problem for a company as big as FlowerTech. Please consider my complaint letter as a big reflection for you.

Best regards,

John

Word Count: 208

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

flowertech: 3

product: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by detailing the defects, inconvenience, and expected actions. The content is relevant and generally well-organized. To improve, consider providing more specific details about the inconvenience caused by each defect and ensuring a consistently professional tone throughout the letter. For example, instead of saying "This is definetely a big problem to me", you could say "This significantly impairs the phone's functionality and my ability to use it for its intended purpose". Also, the request for "two times compensation" might be perceived as unreasonable; consider requesting a full refund or a replacement instead.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphing is logical, and the progression of ideas is clear. However, there are a few areas where the flow could be improved. For instance, the transition between describing the defects and stating the desired actions could be smoother. Consider using transitional phrases to link these sections more effectively. Also, avoid stating the obvious, such as mentioning that the letter should be considered a 'big reflection.' Focus on maintaining a professional and direct tone throughout.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and sophistication. While the descriptions are clear, using more precise and varied language could enhance the letter's impact. For example, instead of saying 'the body of the phone is all scratched,' you could use more descriptive terms like 'the phone's casing is heavily scuffed and marred.' Also, avoid informal language such as 'that bad'. Focus on using more formal and professional vocabulary to convey your message effectively.

Grammatical Range & Accuracy

The letter demonstrates a reasonable command of grammar, but there are some errors that affect clarity. Correct use of articles ('a', 'an', 'the') and prepositions is essential. For example, 'not only one problems' should be 'not only one problem' or 'more than one problem'. Also, 'everytime try' should be 'every time I try'. Pay close attention to subject-verb agreement and tense consistency throughout the letter. Proofreading carefully before submission can help catch these errors.

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Task Response

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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