Letter

Band 7+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Dear customer service,

Hello, I hope this finds you in good health. I’m a customer who purchased a product from your website recently, and I regret to say the item has so many issues that it is completely beyond usage. First and foremost, the package that it arrived in was in such a state of disarray that I’m sure effected the quality of the product. The product has scars and irreparable damage that has made it unrecognizable. To top it all off, the item itself refuses to turn on.

I have read the instuction manual from start to finish, and carefully did exactly as I was told in said manual, and yet the product refuses to budge in the slightest. I’ve even purchased new batteries and chargers in hopes that I could revive this lost cause of a device, with no headway whatsoever.

As I’ve paid full price for an item that is so far removed from what I was promised, I’m expecting a full refund. If possible, I would like this product resent with guaranteed full opperation and no issues. With all due respect, these niceties are the least you could provide after the distress your product put me through.

Sincerely, a dissatisfied customer

Word Count: 205

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 6

customer: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient details about the faulty device, steps taken, and desired resolution. The tone is suitable, and the organization is clear. To further enhance the response, consider adding specific details about the device purchased (name, model number, date of purchase) to strengthen the complaint. Also, while the steps taken are mentioned, elaborating on the troubleshooting attempts could add more depth.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The progression of ideas is logical, and the paragraphing is adequate. However, transitions between some points could be smoother to enhance the overall flow. For instance, elaborating slightly more on the connection between the damaged packaging and the product's condition would improve coherence.

Lexical Resource

The vocabulary used is appropriate and conveys the writer's dissatisfaction effectively. Phrases like 'state of disarray,' 'irreparable damage,' and 'refuses to budge' are well-chosen. To further enhance the lexical resource, consider incorporating more varied and specific vocabulary related to electronic devices and customer service interactions. For example, instead of 'so many issues,' you could specify 'multiple malfunctions' or 'critical defects.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied, and punctuation is generally accurate. To improve further, pay attention to subject-verb agreement and article usage. For example, 'effected' should be 'affected,' and ensure consistency in tense usage throughout the letter.

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Lexical Resource

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