Letter

Band 4+: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

To whom may concern,

I am writing this messege to inform you with my recent purchased item from your online store. I bought the 20 litre microwave, brand electrolux; model WTR4480 on 25th January 2026. When I recieved the parcel from the delivery this morning, and I saw some dented on a top conner of a box. I decided to film while opening the package, luckly noting damage on the item but when I try to plug in the power; it shows no light on the controller screen. Later, I had move the microwave and tested other powerpoint, samething happened. I had been contact to the chat support on your online page and reaching by called to the shop multiple time, but seems no one answer me, therefore I am really disapointed with un-expect lacking of support.

Would you please get back to me as soon as you can, to solve this matter or please take this faulty item back with the replacement. Otherwhile, I might need to comment on the google review about the service after purchesed from your online store, if I have not recieve any assist by the end of today.

Look forward to hearing from you.

Sincerely,

HOTTO Chakkrit.

Word Count: 203

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

online: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, clearly stating the issue with the purchased microwave, providing details about the purchase, and outlining the desired action. The tone is generally appropriate, although some sentences could be phrased more professionally. To improve, focus on refining sentence structure and ensuring consistent formality throughout the letter. Also, proofread carefully to eliminate grammatical errors.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information is disrupted by grammatical errors and awkward phrasing. Paragraphing is present but could be used more effectively to separate distinct ideas. To improve coherence, focus on using clear topic sentences for each paragraph and ensuring smooth transitions between ideas. For cohesion, use a variety of cohesive devices like pronouns, conjunctions, and transitional phrases to link sentences and paragraphs together more effectively.

Lexical Resource

The vocabulary used is basic and sometimes inaccurate ('messege,' 'conner,' 'samething,' 'Otherwhile,' 'purchesed'). There is a lack of sophisticated vocabulary and precise word choice. To improve, focus on expanding your vocabulary related to common topics like consumer issues and customer service. Use a thesaurus to find more precise and appropriate words, and pay attention to spelling and word formation.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors, including incorrect verb tenses ('I am writing this messege,' 'I had been contact'), subject-verb agreement issues, and incorrect word order. Sentence structure is often awkward and unclear. To improve, focus on mastering basic grammar rules, including verb tenses, subject-verb agreement, and correct use of articles and prepositions. Practice writing simple sentences and gradually incorporate more complex structures as your accuracy improves. Proofread carefully for errors.

Answers On The Same Topic:

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: - describe the item you lost - explain how you lost it - tell the insurance company what you would like them to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium