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Letter

Band 9: You recently purchased a faulty electronic device from an online retailer. Write a letter to the customer service department of the online retailer to complain about the device. You should include details about: - The product and date of purchase - A description of the fault - What action you would like the retailer to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Department,

I am writing to inform you about a problem with a device that I recently purchased from your store.

The device is a smartphone (Model XYZ), which I bought on 15 January 2026. At first, it worked perfectly, but after a few weeks of use, I started facing an issue.

The main fault is that the phone suddenly switches off on its own, even when the battery is fully charged. In addition, it overheats during normal use, which makes it difficult and unsafe to use.

I would appreciate it if you could either repair the device or replace it with a new one. If this is not possible, I kindly request a full refund, as the device is still under warranty.

I have attached a copy of the receipt for your reference. I hope you will resolve this matter as soon as possible. Thank you for your time and cooperation.

Yours faithfully,

Imran Elahi

Word Count: 158

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

device: 4

Try using synonyms for the above words

Task Response

The letter appropriately satisfies the requirements of the task. The content is relevant, well-organized, and clearly explains the situation, the fault, and the desired action. The tone is polite and professional.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the clarity and effectiveness of the communication.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring accuracy and readability.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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