Letter

Band 6+: "You recently purchased a high-value electronic device online, but it arrived defective. Write a letter to the customer service department of the online store, expressing your dissatisfaction, detailing the defects of the device, and requesting a replacement or refund. Include specific details about the impact of the defective device on your daily life or work."

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Dear Sir/Madam,

I am writing this letter to bring to your attention to an issue I encountered with a recent purchase of laptop made through your e-store.

During the cyber monday deal, I ordered a dell laptop for my work purpose. I was pleased with delivery service, as the product arrived earlier than expected. Upon opening the box, I was amazed by the careful wrapping of the laptop. As soon as I turned on the device, it was working fine for 1 week but then it got stuck at loading screen. Despite multiple attempts to call customer service I was either kept away on hold for more than 30 mins or they disconnected me abruptly. I am a professor at Stanford University, this incident is having termendous effect on my work life as I cannot correct assignments nor I can attend any meetings. I request you to provide me a exchange or a full refund on my purchase.

I look forward to your immediate attention to this matter and prompt resolution.

Your Sincerely,

Ram Kapoor

Word Count: 175

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses the task by expressing dissatisfaction with the defective laptop, detailing the impact on work life, and requesting a replacement or refund. However, there are some lapses in content, such as not clearly detailing the defects of the laptop. It would be beneficial to provide specific details about the defects experienced with the laptop to fully address the task.

Coherence & Cohesion

6.5

The letter is generally coherent and cohesive, with the message being followed effortlessly. However, there are some lapses in coherence and cohesion, such as the abrupt transition from describing the initial impression of the laptop to the issues faced. Additionally, the paragraphing could be improved for better organization and clarity.

Lexical Resource

6.5

There is a good range of vocabulary used, but some inaccuracies and lack of precision are present. Additionally, the language could be more formal and professional, considering the context of the letter. It would be beneficial to use more precise and sophisticated vocabulary to enhance the overall lexical resource.

Grammatical Range & Accuracy

6.5

A wide range of structures is used, but there are some grammatical inaccuracies and punctuation errors present. It would be beneficial to pay closer attention to the accuracy of grammar and punctuation throughout the letter to improve the overall grammatical range and accuracy.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You have moved into a new house and want to invite a former colleague to a housewarming party. Write a letter to your former colleague. In your letter: - explain why you have moved - give them some details about your new home - provide information about the party (date, time, and location)

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Task Response

Coherence & Cohesion

Lexical Resource

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