Band 5+: You recently purchased a new electronic device (e.g., a smartphone or laptop) from a local store. However, after using it for a short period, you discovered several significant faults. Write a letter to the store manager complaining about the faulty device. You should include details about: - the specific problems you encountered with the device - how the store's return/exchange policy was unhelpful - what action you expect the store to take to resolve the issue.

Dear Store Manager,

I’m writing this letter because i’m not happy with something i bought from your store. On early june 2025, i bought a new laptop macbook air 5 at your store on DP Mall.

after using it for just few days, i found some big problems. the main problem is battery. it runs out in less than two hours, but the ad said it would last for entire day.

yesterday, i contacted to a salesperson about these problems. they tols me that i can only return or exchange the laptop within 24 hours. i feel that a one-day return period is not right for an luxury electronic item like this.

i want to get all my money back, or i want to a new laptop with same type that works correctly. i’m good customer, so i hope you’ll handle this quickly and seriously.

i hope to hear form you soon and get a good solution

i’ve attached a copy of my receipt within this email.

sincerely,

Alex