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Letter

Band 5+: You recently purchased a new smartphone but encountered several issues with its performance and features. Write a letter to the smartphone company's customer service team complaining about your experience. You should include details about: - what specific problems you faced with the smartphone - how these issues have impacted your daily life or work - what resolution you expect from the company regarding this situation.

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Note: Both the topic and the answer were created by one of our users.

Dear Company,

Recently I bought a smartphone at your store, after a few hours of using I faced an issue with its performance.

Once I opened my smartphone it was out of charge and it was not charging for a while. Afterwards, it finally worked and turned on, but screen was constantly turning black. Additionally, the smartphone had a very slow reaction when I pressed the screen causing me lots of problems.

These problems massively impact on me, as I am an IT specialist and my work is closely related to electronic usage these constant distractions impact on my effectivness at work and reducing productivity.

Therefore, I hope this letter will find you and I am expecting your company to help me solve the issue by providing technical support and assistance.

Sincerely, Customer

Word Count: 133

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

smartphone: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, providing sufficient detail on the issues encountered and their impact. However, expanding on the consequences and desired resolution would further strengthen the response. The letter falls short of the required 150 words.

Coherence & Cohesion

5.5

The letter's message is generally clear, but the flow could be improved with smoother transitions between paragraphs and ideas. Some organizational improvements would enhance readability.

Lexical Resource

The vocabulary used is appropriate for the context, but a wider range of more precise and sophisticated language would elevate the letter's overall impact. More descriptive language could paint a clearer picture of the problems.

Grammatical Range & Accuracy

While the letter is understandable, several grammatical errors and inaccuracies detract from the overall clarity and professionalism. Improving grammatical accuracy is crucial for a higher score.

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