Band 6+: You recently purchased a new smartphone online, but it arrived with a cracked screen. The website's return policy states you must contact them within 7 days of receiving the item. Write a letter to the customer service department of the online retailer. You should include details about: - Your order number and date of purchase. - A description of the damage to the smartphone. - What action you would like them to take (e.g., a refund or replacement).

Dear Sir or Madam,

My name is Angelica Palacios. I am writing this letter, because I recently purchased a new smartphone through your website, however, this device arrived with a cracked screen.

My purchase was done, last Monday 1st of May, and it arrived yesterday at 9:00 A.M. My order number is 92548852; and my device is a Samsung Galaxy S23 smarthphone, red color.

When I received my device, I realized that the package was damage, and when I opened the box, I saw my new smartphone with the broken screen. I felt very disappointed.

I would like to request a new device as the same model or a refund of my money.

Please let me know which of both options are better and faster, and tell me if you need more information about my purchase such as a ticket or voucher.

Thank you for your attention to this matter. I look forward to your propmt response.Yours faithfully,

Angelica