Letter

Band 4+: You recently purchased a product from a company, but it arrived damaged. You want to complain and ask for a refund or replacement. Write a letter to the company to apologize for the inconvenience. - Describe the product and the damage. - Explain why you are dissatisfied. - Suggest a solution to resolve the issue.

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Dear sir/madam,

My name is Melisa Polat.I was contacted before your company authority about the product arrived damaged. I have already send it to the customer service but nothing has been done yet.First of all, I apologize if any inconvenience was caused due to my previous complaints and I want to explain myself again because I think my problem didn’t understand, so problem is I ordered a product from online and the product arrived damaged and I want to change the product so I send it a mail to the customer service but nothing has been done yet, it’s been a while I send a mail. I suggest, that the damaged product change, please . I hopefully you relpy my e-mail.

Have a Good Work,

Sincerley

Melisa Polat.

Word Count: 128

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 5

damaged: 3

Try using synonyms for the above words

Task Response

The letter addresses all the requirements of the task. The explanation of the problem and the suggested solution are clear. To improve, focus on using more varied language and sentence structures to enhance the overall impact and clarity of your message. Also, pay attention to the tone to make it more assertive while remaining polite. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the repetition of information hinders the flow. To improve coherence, focus on presenting your points in a logical sequence, avoiding unnecessary repetition. Use transition words to connect ideas and ensure each paragraph has a clear focus. For example, you could start by briefly referencing your previous contact, then clearly state the issue, and finally propose a solution.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to convey the issue effectively. To enhance your lexical resource, try to incorporate more specific and varied vocabulary related to the context of damaged goods and customer service. For instance, instead of 'the product arrived damaged,' you could say 'the product arrived in a damaged condition' or 'the product was defective upon arrival.' Use a thesaurus to find synonyms and expand your word choice.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'I was contacted before your company authority' should be rephrased for clarity and grammatical correctness. Review basic grammar rules and practice constructing more complex sentences to enhance your grammatical range and accuracy.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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You recently borrowed a book from a friend, but you accidentally damaged it. Write an email to your friend. In your email: explain what happened to the book apologise for the damage say what you will do to fix the problem

You recently borrowed a book from a friend, but you accidentally damaged it. Write an email to your friend. In your email: explain what happened to the book apologise for the damage say what you will do to fix the problem

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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