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Letter

Band 6+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Abc Solutions,

I am writing to you today regarding an issue im facing with one of your products, I recently purchased a laptop from your online shop that has just gotten delivered to my doorstep this morning, Unfortunatley after opening the packaging i noticed that the laptop screen was slightly cracked in the corner, Neverminding that problem i proceeded to try turning the laptop on however i was shocked to find that the damage of that little crack on the screen was more than superficial since even though i could hear the laptop turning on and the fans spinning, The screen wasn’t showing any sign of life.

I have tried communicating this issue to your company through the contact page of your shop, however i haven’t received any response whatsoever till this moment.

I expect from your reputation that you will handle this issue im facing with care as soon as possible either by sending me a different laptop and securing that packaging in a better method, or if you may kindly issue me a refund as soon as you receive this letter.

Thank you very much for your understanding

Mark

Word Count: 192

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Overall Band Score

6

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
Continue to challenge and refine your language choices.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 5

issue: 4

screen: 3

Try using synonyms for the above words

Task Response

8

The letter appropriately addresses all requirements of the task, providing relevant details about the defective product, steps taken, and desired action. The writing is clear and the tone is suitable for the context. To further enhance the response, consider adding specific details such as the order number and date of purchase to strengthen the request.

Coherence & Cohesion

5

The letter is generally coherent, but the flow could be improved with better paragraphing and transitions. Consider breaking up the first paragraph into smaller, more focused paragraphs to enhance readability. Also, ensure each paragraph addresses a single aspect of the task.

Lexical Resource

6

The vocabulary is adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of 'issue I'm facing,' you could use 'problem I'm encountering' or 'matter I'm addressing.' Also, avoid informal language.

Grammatical Range & Accuracy

5

The letter contains several grammatical errors, including incorrect punctuation, capitalization, and sentence structure. Pay close attention to subject-verb agreement, correct tense usage, and proper use of commas and other punctuation marks. Proofreading carefully before submission can help catch these errors.

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