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Letter

Band 9: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

I am writing to express my disappointment regarding a product I recently ordered from your online store. On 28 February, I purchased a SmartFit Pro Fitness Watch, and unfortunately, the item that arrived has several defects which make it unusable.

To begin with, the screen of the watch has a deep scratch across the surface, and the touch function does not respond properly. In addition, the battery drains extremely quickly, lasting less than one hour even after being fully charged. These issues were noticeable from the moment I unboxed the product, suggesting that the item may have been damaged before shipping.

Because of these faults, I have been unable to use the watch for my daily exercise routine as I had planned. This has caused considerable inconvenience, especially since I bought the product specifically to track my workouts. I have also spent time trying to troubleshoot the problems, but nothing has worked.

Therefore, I kindly request that your company either refund the full purchase price or send a replacement unit that has been properly inspected. I would appreciate it if you could arrange the return shipping at no additional cost to me.

Thank you for your attention to this matter. I look forward to your prompt response.

Word Count: 207

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

watch: 3

Try using synonyms for the above words

Task Response

9

The letter fully satisfies the requirements of the task. It is well-organized, clearly explains the problem, the inconvenience caused, and the desired action. The language used is appropriate and effective.

Coherence & Cohesion

9

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a clear and coherent message.

Lexical Resource

9

The letter demonstrates a sophisticated use of vocabulary, employing precise and appropriate language throughout. The choice of words enhances the clarity and professionalism of the communication.

Grammatical Range & Accuracy

9

The letter exhibits excellent grammatical control and accuracy. A wide range of structures are used effectively, and punctuation is handled appropriately, resulting in a polished and error-free piece of writing.

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