Band 8+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

Dear Customer Support Team,

I am writing to inform you about a problem with a product I recently purchased from your online store. Last week, I ordered a wireless Bluetooth speaker (Order № 58291). When the package arrived, I noticed that the speaker was damaged. The outer plastic case was cracked, and the speaker makes a strange noise when turned on. It is clearly not functioning properly.

I have already tried to solve the issue by checking your website’s FAQ section and restarting the speaker as suggested. I also contacted your online chat support, but I have not received a clear answer yet.

I kindly ask you to replace the damaged product or provide a full refund. I can return the faulty item if necessary.

Thank you for your attention. I look forward to your quick response.

Yours faithfully,

Shagay Yekaterina