Letter

Band 8+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Support Team,

I am writing to inform you about a problem with a product I recently purchased from your online store. Last week, I ordered a wireless Bluetooth speaker (Order № 58291). When the package arrived, I noticed that the speaker was damaged. The outer plastic case was cracked, and the speaker makes a strange noise when turned on. It is clearly not functioning properly.

I have already tried to solve the issue by checking your website’s FAQ section and restarting the speaker as suggested. I also contacted your online chat support, but I have not received a clear answer yet.

I kindly ask you to replace the damaged product or provide a full refund. I can return the faulty item if necessary.

Thank you for your attention. I look forward to your quick response.

Yours faithfully,

Shagay Yekaterina

Word Count: 141

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

speaker: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the damaged product, steps taken to resolve the issue, and the desired action. The letter is well-organized and clearly written. To further enhance the response, consider adding specific details about when you contacted online chat support and any reference numbers you received. Also, you could mention the date you ordered the speaker. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a very coherent message.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using appropriate and precise language to describe the issue and the desired resolution. The vocabulary is natural and effective.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control, with a variety of sentence structures used accurately and effectively. Punctuation is also handled well, contributing to the overall clarity and professionalism of the letter.

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Task Response

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You recently applied for a job, but you have not received any response from the company. write a letter to the HR manager. in your letter: explain which job you appled for and when say why you are writing ask for an update on your application status

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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