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Letter

Band 9: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

I am writing to express my concern regarding a recent purchase I made through your online store. I ordered the [Product Name], with order number [Order Number], on [Purchase Date], and received it on [Delivery Date].

Unfortunately, upon opening and inspecting the product, I discovered that [describe the issue clearly – e.g., it was damaged, not working, missing parts, or not as described]. This has made the product [unusable/not as expected/etc.], which is very disappointing given my trust in your brand.

I would like to request [your preferred resolution – e.g., a full refund, a replacement, or a repair] at the earliest possible convenience. I have attached [photos of the defective product, receipts, or other supporting documentation] to assist in resolving this matter quickly.

Please confirm receipt of this complaint and advise me on the next steps to process [the refund/replacement]. I appreciate your prompt attention to this issue and look forward to your reply.

Thank you for your understanding.

Word Count: 160

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

9

The letter fully satisfies the requirements of the task. It clearly explains the issue with the product, provides necessary details such as the product name and order number, and states the desired resolution. The tone is appropriate and professional.

Coherence & Cohesion

9

The letter is very well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth, making the message clear and coherent.

Lexical Resource

9

The letter demonstrates a strong command of vocabulary, using precise and appropriate language to describe the issue and the desired resolution. The tone is professional and effective.

Grammatical Range & Accuracy

9

The letter exhibits excellent grammatical accuracy and uses a variety of sentence structures effectively. Punctuation is also handled well, contributing to the overall clarity and professionalism of the letter.

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