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Letter

Band 8+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Team,

I am writing to inform you about an issue with the order I recently received from your online store. A few days ago, I purchased a wireless Bluetooth speaker (Model X200). The package arrived on time, but unfortunately, the product was damaged when I opened it.

The speaker has a large crack on the front panel, and the sound is distorted when turned on. The outer packaging looked fine, so it appears the item might have been damaged before shipping.

I kindly ask you to send me a replacement product or issue a full refund for this order. I am ready to return the damaged item if necessary; please let me know the return procedure.

I would appreciate it if you could resolve this matter as soon as possible.

Thank you for your assistance.

Word Count: 138

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

damaged: 3

Try using synonyms for the above words

Task Response

The letter appropriately satisfies the requirements of the task. It clearly explains the situation, provides necessary details about the product and the damage, and states the desired action. The tone is polite and professional. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the letter. The use of cohesive devices is natural and effective.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using a wide range of words accurately and appropriately. The language used is natural and precise, enhancing the clarity and effectiveness of the message.

Grammatical Range & Accuracy

The letter exhibits a wide range of grammatical structures with full control and accuracy. Punctuation is used appropriately throughout, contributing to the overall clarity and professionalism of the letter.

Answers On The Same Topic:

You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: – the product you purchased and the date of purchase – the nature of the defect – what action you would like the company to take.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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