Band 9: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

Dear Customer Service Team,

I hope this message finds you well. I am writing to inform you about an issue I encountered with a recent purchase I made through your online store. On October 5th, I ordered a high-quality ceramic coffee maker (Order #123456), and it was delivered to my address on October 10th.

Unfortunately, upon unboxing the product, I discovered that the coffee maker was severely damaged. The glass carafe had a noticeable crack, rendering it unusable, and there were several scratches on the exterior that affect its aesthetic appeal. I have attached photographs to illustrate the extent of the damage for your reference.

Given the circumstances, I would greatly appreciate your assistance in resolving this matter. Ideally, I would like a replacement for the damaged coffee maker to be sent to me at no additional cost. If that is not feasible, a full refund of the purchase price would be an acceptable alternative. I believe this approach would ensure customer satisfaction and maintain the high standards your company is known for.

Thank you for your attention to this matter. I look forward to your prompt response to resolve this issue.

Sincerely,

Emily Johnson