Letter

Band 5+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Racently, I have been waiting inpatiently for the Samsung A35 Phone that I had bought from your website, however, the moment I opened the package, I couldn’t feel nothing but an extreeme dissapointment.Stanned while seeing not only the broken screen but also the damaged bottons, all that delight I’ve been carring during that long period of waiting dissapeared like if it was absolute nothing.Towards that awful situation, and after going through all possible paths to fix the damage yet no helpful result, I felt the urgent need to write you this complaint letter.

The phone condition was beyond to be easily repaired. I have to say, with all candor, that I was so much furious when I was even unable to turn it on multiple times. Even worse, words coming from repair phone stores workers shattered my heart hearing that the software can not be fixed and its better to just throw it away.At this point,no other solution remained.Facing that heart breaking truth, my only and last option was to contact the Help Service on your webstie.Thus, I’m requesting gentely for a reimbursement or another phone as a compensation after the first damaged product I received.

Last but not least,I apologise to say that things can take another path and lead to take legal actions and eventually to sue your company if the situation gets more complicated.I’m looking forward to receiving a reply from you soon.

Word Count: 236

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 4

Try using synonyms for the above words

Task Response

The letter adequately covers the task requirements by detailing the product purchased, describing the damage, and stating the desired action. However, the tone is somewhat overly emotional and includes a threat of legal action, which is not necessary. To improve, focus on maintaining a professional and calm tone throughout the letter. Also, avoid overly dramatic language and focus on clearly stating the facts and desired resolution.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. The introduction is a bit dramatic and could be more concise. Consider using clearer topic sentences for each paragraph to guide the reader. While the letter covers all the required points, the flow between them could be smoother. For example, the transition from describing the damage to stating the desired action could be more direct.

Lexical Resource

The letter demonstrates an adequate range of vocabulary, but there are instances where word choice could be more precise and natural. Phrases like "extreeme dissapointment" and "all that delight I've been carring" sound somewhat unnatural. Try to use more common and direct vocabulary to convey your message effectively. For example, instead of 'Towards that awful situation', you could say 'Due to this issue'.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. There are issues with spelling ("Racently", "inpatiently", "bottons", "dissapeared"), sentence structure, and verb tense consistency. For example, "I couldn't feel nothing but an extreeme dissapointment" is a double negative and grammatically incorrect. It should be "I could only feel extreme disappointment." Pay close attention to subject-verb agreement, correct tense usage, and avoid double negatives. Proofread carefully to catch these errors.

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