Letter

Band 6+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Good afternoon! I am turning to you for a solution about a problem I had while buying from your company.

I have recently placer an online order on your website that consisted of a couple of things, although during the delivery one of them was damaged so the receiven product is unusable.

I needed the said product to arrive as soon as possible which is why I chose your company and paid extra for the delivery so i was quite upset when the product I receiver did not live up to the expectations you have set on your website.

Since, I have ordered the same product but made by a different company. I would like to request a refund for the unsuccesful delivery a return the product.

Please get back to me as quickly as possible. Best regards!

Word Count: 138

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

delivery: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the damaged product, the dissatisfaction, and the desired resolution. There are a few minor areas for improvement. For instance, providing specific details about the damaged product (e.g., the name of the product, the nature of the damage) would enhance the letter. Also, while the letter requests a refund and return, elaborating on the urgency or impact of the issue could strengthen the request. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider dedicating a separate paragraph to each of the points mentioned in the task instructions (the damaged product, why you were unsatisfied, and what you want them to do). Using more explicit transition words and phrases would also enhance the connection between ideas.

Lexical Resource

The vocabulary is adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of 'a couple of things,' you could specify 'several items' or list the items. Using synonyms for common words like 'product' and 'delivery' can also improve the lexical richness.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Focus on improving sentence structure and accuracy in verb tense usage. Pay attention to subject-verb agreement and correct use of articles (a/an/the). Proofreading carefully before submitting can help catch these errors.

Answers On The Same Topic:

See All

You are moving to a new house. Write a letter to your friend inviting them to your house-warming party and giving them details about the new house.

Dear Sarah, I hope this letter finds you in radiant health. I am writing you to invite you at my new appartment next Friday, on 18th October because there will be a house warming party. This week we moved into our new flat and you know that I got my Bar license last weeek. Everyone […]

Band 6+

See All

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

You have seen an advertisement for a full-time job at a grocery store and want to apply for it. Write a letter to the manager. In your letter: describe your experience; tell him why you are interested in the job; say why you think you would be suitable for the job.

You are moving to a new house. Write a letter to your friend inviting them to your house-warming party and giving them details about the new house.

You are planning a weekend trip with your friend. Write a letter to your friend. In your letter: • mention the vacation spot you have chosen • explain how you plan to spend your time there • invite your friend to join you on your vacation

You have just spent a weekend staying at a hotel in London. When you get home, you find that you have left a bag at the hotel. Write to the hotel manager. In your letter, introduce yourself, describe the bag and its content that you left there, and explain what you want the manager to do about it.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium