Letter

Band 6+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I hope this message finds you well. I am a valued customer and I purchased a laptop from your website last Sunday at 3:00 p.m. It was intended as a gift for my sister. I received the package today, but unfortunately, when I opened the box, I discovered that the laptop was physically damaged on the side.

I believe this damage occurred during the delivery by the courier. I would like to request a replacement for the damaged laptop, and I trust that your company will take appropriate action to address this issue for your customer.

Word Count: 98

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by providing the necessary details about the purchase, the damage, and the desired action. To improve, consider adding more specific details about the damage and being more direct about the desired resolution (e.g., specifying a timeframe for the replacement). The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is effective. To further enhance coherence, consider adding a sentence at the beginning of the second paragraph to explicitly link the damage to the delivery process, reinforcing the connection for the reader.

Lexical Resource

The vocabulary used is appropriate and demonstrates a good command of language. The phrase 'physically damaged' is suitable. To elevate the lexical resource, consider using more specific vocabulary to describe the damage, such as 'a cracked casing' or 'a dented corner,' to provide a clearer picture.

Grammatical Range & Accuracy

The letter demonstrates excellent grammatical control and accuracy. The sentence structures are varied and appropriate. Punctuation is used correctly throughout the letter.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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