Band 8+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

Dear Madam or Sir,

I am writing this letter to inform you about an issue with a product from your company. The main concern is that the sunscreen I purchased recently caused my skin to become red and itchy.

The label on the product stated that it was ‘suitable for all types of skin and will not cause any allergies,’ which was certainly not true. Due to this misleading information, I had to visit several hospitals. Additionally, I discovered that the cream contained fruit, specifically banana, which was not mentioned in the ingredients. This is dangerous for consumers, as it is essential to know what is in the product they are using. Although banana allergies are rare, some individuals can still be affected by them. Furthermore, using banana in sunscreen is not ideal for skin health.

Consequently, I urge your company to take action and provide clearer and more honest information about the ingredients in your sunscreen. This way, there will be no more victims like myself.