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Letter

Band 9: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service,

I hope this message finds you well. I am writing to bring to your attention an issue I have encountered with a recent order I placed through your website.

On [insert date of purchase], I purchased [insert product name] with the order number [insert order number]. Unfortunately, upon receiving the product on [insert delivery date], I discovered that it arrived damaged. Specifically, [describe the nature of the damage, e.g., the item was cracked, missing parts, etc.]. This has rendered the product unusable and has caused me considerable inconvenience.

I have attempted to contact your customer service team multiple times via [mention the methods you used, e.g., phone, email, live chat], but unfortunately, I have not received any response or assistance regarding this matter.

Given the circumstances, I would like to request a resolution. Ideally, I would prefer a full refund for the damaged item, but I am also open to receiving a replacement if that is more feasible for your company.

I appreciate your attention to this matter and hope to resolve it promptly. Please let me know how we can proceed to rectify this situation. I look forward to your response.

Thank you for your time.

Sincerely, Slava

Word Count: 202

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

[insert: 4

order: 3

product: 3

Try using synonyms for the above words

Task Response

8

The letter appropriately addresses all requirements of the task, providing relevant details about the purchase, damage, and desired resolution. The tone is polite and professional. To further enhance the response, specific dates and a more detailed description of the damage could be included to strengthen the claim.

Coherence & Cohesion

9

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, contributing to the overall coherence of the message. The use of cohesive devices is natural and effective.

Lexical Resource

9

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the professional tone of the letter.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring clarity and precision.

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