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Letter

Band 4+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir.

I am writing to a complain about the product that i had ordered last week on 24 oct,2025.

I recieved a damage coat and a shirt with extra size that is not fit to me.

I ordered a coat thats code is XZ2443 and a shirt in small size ( WXR432) after scrolling in your account. i was very excited to recieve this parcel but unfortunatly all suprises went when i recieved it 2 days ago and was disappointed at the spot after opening. The stuff and the quality was pathetic as well as the order was also damaged.

Kindly share the return or exchange policy with me so i can make my further desicion about that matter. I am waiting for your prompt reponse.

Your Sincerely

XYZ

Word Count: 130

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter adequately addresses the task by explaining the situation, detailing the damaged product, and requesting a resolution. However, the letter could benefit from more specific details about the damage and a clearer articulation of the desired resolution (e.g., a refund, exchange, or discount). Additionally, attention to grammar and sentence structure would enhance clarity. The letter falls short of the required 150 words.

Coherence & Cohesion

4
The letter's organization is somewhat unclear, and the flow of information could be improved. Consider structuring your letter with a clear introduction stating the purpose, followed by specific details about the order and damage, and then a clear statement of the desired resolution. Using more formal language and transitional phrases would enhance the letter's coherence.

Lexical Resource

4
The vocabulary used is basic and lacks the precision needed for a formal complaint. To improve, use more specific and descriptive words to explain the damage and your dissatisfaction. For example, instead of 'damage coat,' describe the damage more precisely (e.g., 'the coat had a large tear on the sleeve'). Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Pay attention to subject-verb agreement, correct tense usage, and proper article usage. For example, 'I am writing to a complain' should be 'I am writing to complain.' Proofread carefully to catch and correct these errors.

Answers On The Same Topic:

You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: – the product you purchased and the date of purchase – the nature of the defect – what action you would like the company to take.

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