Band 9: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

Dear Customer Service Team,

I am writing to inform you about an issue with a recent purchase I made from your online store. On [date of purchase], I ordered a [product name/model], and it was delivered to me on [delivery date].

Unfortunately, upon opening the package, I discovered that the product was damaged. Specifically, [describe the damage in detail – for example: the screen was cracked, a component was broken, the casing was dented]. Due to this issue, the product is not usable as intended. [Explain briefly how it affects usage – for example: the device won’t turn on, the damaged part prevents it from functioning properly, it affects safety, etc.]

I have already attempted to contact customer service through [email/phone/live chat] but have not received a response. I kindly request your assistance in resolving this matter as soon as possible.

Given the circumstances, I would like to request a [refund/replacement/new unit] for the damaged item. I am willing to provide photos of the damage or return the product if needed.

Thank you for your attention. I look forward to hearing from you soon and hope we can resolve this issue promptly.

Sincerely,