Letter

Band 5+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Good afternoon,

I have recently purchased a dress from your website that happened to be stained with ink. I had ordered the package on 10/11/2025, then it was delivered to me on 20/10/2025.

When I unpacked the package and tried on the dress, I discovered the ink stain on the chest part of the dress. I tried washing it the following day, however, it didn’t come off.

I have tried to contact you since this incident several times with no success, I would appreciate it if you would answer my reaching back with a solution or a refund. If not, I would have to take an action.

Thanks for help in advance.

Word Count: 112

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

dress: 3

tried: 3

would: 3

Try using synonyms for the above words

Task Response

The letter addresses all the requirements of the task, providing details about the purchase, the damage, and the desired resolution. However, there are some minor lapses in clarity and detail. To improve, consider providing more specific details about the dress (e.g., style, color) and the attempts to contact customer service (e.g., methods used, dates). Also, clarify what 'action' you would take if the issue isn't resolved. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for clarity. Consider structuring the letter with a clear introduction stating the purpose, followed by specific details about the purchase, the damage, and your desired resolution. Improve the flow by using cohesive devices to link ideas within and between paragraphs more effectively. For example, you could use phrases like 'In addition to this' or 'Therefore' to create smoother transitions.

Lexical Resource

The vocabulary used is adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of 'happened to be stained,' you could use 'was unfortunately marred.' Expanding your range of vocabulary will make your writing more engaging and demonstrate a better command of the English language. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay close attention to verb tense consistency and sentence structure. For example, the phrase 'answer my reaching back' is awkward and could be rephrased as 'respond to my inquiry.' Proofread carefully to identify and correct these errors to improve the overall accuracy of your writing.

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