Band 8+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the service I recently received from your company. I had expected a much higher standard, so unfortunately my experience was disappointing.

To begin with, I bought a new headphone, but at home I found that it had some problems, causing a great deal of inconvenience.

I had planned everything according to the information provided, so the issue disrupted my schedule and created unnecessary stress.

I contacted your support team immediately and was told that I would be contacted within 24 hours.

However, no one has followed up after three days.

I believe this situation requires your urgent attention. I would appreciate it if you could offer a refund or send a replacement.

I hope you understand my concern and take appropriate steps to ensure that such problems do not happen again in the future.

I look forward to hearing from you at your earliest convenience.

Yours faithfully.