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Letter

Band 4+: You recently purchased a product online that arrived damaged. Randomize x Write a letter to the online retailer to complain about the issue. You should include details about: The product you purchased and the date of purchase The nature of the damage - What action you would like them to take to resolve the

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my extreme dissatisfation with your coffee machine which I just received on Monday.

I found that the coffee machine was malfunctioning yesterday. I tried to fix it but unfortunately, still not working. I checked that product and then I thought that systems might failure. Actually, I loved your product and I used to order your product before. Moreover, I want to drink my favorite latte in the morning but I feels sad because this machine is malfunctioning. Thus, I am go to office with sleeppy mood and I feel pretty tired in the morning.

Regarding this issue, I would be grateful if you could send maintenace staff to solve this problem or full refund. I hope you will take step improve your products. Thnak you for your time and assistance. I look forward to seeing you next week.

Yours faithfully,

Aum

Word Count: 150

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
machine: 3
product: 3
Try using synonyms for the above words

Task Response

4
The letter attempts to address the task but includes irrelevant and inappropriate information. The letter does not clearly state when the product was ordered or how it was damaged. The tone is also somewhat inappropriate for a formal complaint. To improve, focus on providing specific details about the order and the damage, and maintain a professional tone throughout the letter.

Coherence & Cohesion

5
The letter's organization is somewhat unclear, and the progression of ideas could be smoother. The purpose of the letter is evident, but the details provided lack a logical flow. Consider structuring your letter with a clear introduction stating the issue, a body paragraph detailing the damage and its impact, and a concluding paragraph outlining your desired resolution. Transition words and phrases could be used to connect ideas more effectively.

Lexical Resource

5
The vocabulary used is basic and lacks the precision needed to convey the issue effectively. There are instances of inappropriate word choice. To improve, try to use more specific and descriptive language when describing the damage and its impact. For example, instead of 'malfunctioning,' describe the specific issues you encountered with the coffee machine.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that impede understanding. There are issues with verb tense, sentence structure, and punctuation. To enhance grammatical accuracy, review basic grammar rules and proofread carefully. Focus on using a variety of sentence structures to express your ideas more clearly.

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