Letter

Band 6+: You recently purchased a product online that arrived damaged. Randomize x Write a letter to the online retailer to complain about the issue. You should include details about: The product you purchased and the date of purchase The nature of the damage - What action you would like them to take to resolve the

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Dear Sir,

I’m writing this complaint letter to you hence, the product I purchased on the date October 12th, a leather jacket, from one of the companies you sell for, arrived damaged. I’ve tried, even few times, contacting the owner of the product but no one would answer my calls or emails. The product, as I’ve already told you, is a leather jacket which I payed 200£ for. The material on the sleves is very consumed, in addition, as if it wasn’t enough, the size is wrong: I bought an S but they sent me an L. The reason why I’m writing this email is not just related to the jucket but also because of the 2 weeks delay. I’m gently asking you to help me solve my issue contaccting the seller and at least give me a hand to obtain a refund or a replacement. Moreover I would suggest you to check on your companies since this is not the right way to behave with customers.

I look forward to hearing from you.

Your sinceraly,

Denise.

Word Count: 177

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, including details about the product, the damage, and the desired action. There are a few minor lapses in formality and some language errors, but overall, the letter is clear and understandable. To improve, focus on maintaining a consistently formal tone and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter is generally coherent, but the flow could be improved. The opening could be more direct, and the transition between the description of the damage and the request for action could be smoother. Consider using more explicit signposting to guide the reader through your complaint. For example, start with a clear statement of purpose, then detail the product and purchase information, describe the damage, and finally, state the desired action.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more precise and varied language could enhance the impact of your complaint. For example, instead of 'very consumed,' you could say 'heavily worn' or 'severely damaged.' Also, consider using synonyms for common words like 'issue' and 'help' to demonstrate a wider range of vocabulary.

Grammatical Range & Accuracy

The letter contains grammatical errors and phrasing issues that affect clarity. Pay attention to subject-verb agreement, correct tense usage, and proper punctuation. For example, 'I've tried, even few times' should be rephrased for better clarity. Also, 'Your sinceraly' should be 'Yours sincerely'. Proofreading carefully before submitting can help catch these errors.

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