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Letter

Band 6+: You recently purchased a product online that arrived damaged. Randomize x Write a letter to the online retailer to complain about the issue. You should include details about: The product you purchased and the date of purchase The nature of the damage - What action you would like them to take to resolve the

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I’m writing this complaint letter to you since the product I purchased on October 12th from one of your companies, arrived damaged. I’ve tried contacting the owner of the product but no one would answer my calls or emails. The article, as I’ve already told you, is a leather jacket which I bought for 200£. The material on the sleeves is very consumed, in addition, as if it wasn’t enough, the size is wrong: I bought an S, nevertheless they sent me an L. The reason why I’m writing this email is not just related to the jucket but also because of the 2 weeks delay. I’m gently asking you to help me solve my issue contacting the seller and at least give me a hand to obtain a refund or a replacement. Moreover, I would suggest you to check on your companies since this is not the right way to behave with customers.

I look forward to hearing from you.

Yours sincerely,

Denise.

Word Count: 166

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

7
The letter adequately addresses the task by providing details about the damaged product, purchase date, and desired resolution. However, there are some minor lapses in clarity and detail. To improve, ensure that the description of the damage is more specific and vivid. Also, while the letter requests action, being more direct about the preferred solution (refund or replacement) would strengthen the request. The tone is generally appropriate, but could be slightly more assertive given the lack of response from the seller.

Coherence & Cohesion

6
The letter is generally coherent, but the organization could be improved for clarity. Consider dedicating a separate paragraph to each key point: the product details and purchase date, the description of the damage, and the desired action. This will enhance the letter's structure and make it easier to follow. Also, avoid abrupt transitions between ideas; use linking words or phrases to connect your thoughts more smoothly.

Lexical Resource

6
The vocabulary is adequate for the task, but there's room to enhance it with more specific and varied language. For instance, instead of 'very consumed,' you could use words like 'worn,' 'frayed,' or 'damaged.' Varying your word choice will make your writing more engaging and precise. Also, 'jucket' should be 'jacket'.

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. For example, 'one of your companies' should be 'one of the sellers on your platform' or 'a seller using your marketplace'. Also, 'The reason why I'm writing this email is not just related to the jucket but also because of the 2 weeks delay' is a bit awkward; consider rephrasing it for better flow. Pay close attention to subject-verb agreement, correct tense usage, and appropriate article usage to improve grammatical accuracy.

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