Band 9: You recently purchased a product online that arrived damaged. Randomize x Write a letter to the online retailer to complain about the issue. You should include details about: The product you purchased and the date of purchase The nature of the damage - What action you would like them to take to resolve the

Dear Sir or Madam,

I am writing to express my dissatisfaction with a recent purchase I made from your online store, which arrived in a damaged condition, as well as the lack of response from your customer service team.

On 12 March 2026, I purchased a wireless headset (Order No. #784512) through your website. The item was delivered on 16 March; however, upon opening the package, I found that the product was visibly damaged. Specifically, the left earcup was cracked, and the device does not function properly despite being fully charged.

What is particularly disappointing is that I have made several attempts to contact your customer service department via email and phone over the past week, yet I have not received any reply. This level of service falls far below acceptable standards and has caused considerable inconvenience.

Given these circumstances, I kindly request a full refund or a replacement of the product at no additional cost. I would also appreciate a prompt response addressing this issue. Should I not hear from you within the next seven days, I will be compelled to take further action.

I look forward to your immediate attention to this matter.

Yours faithfully,

[Didar]