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Letter

Band 4+: You recently purchased a product online that did not meet your expectations and had several issues. Write a letter to the company's customer service manager complaining about the product. You should include details about: - what product you purchased and the problems you faced - how these problems affected your use of the product - what you expect the company to do to resolve the situation.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I shop online from your company’s website dated 20 july () . My order track Id is 5678. I’m writing to complain you about your product which I recorded yesterday.

I was scrolling my phone few days back and I have been seen your website a couple of time, then I decided to purchase a laptop as you shown 10% discount on overall order. There are plenty of issues i have faced during my purchasing. First, it shows discounted price , however, after completing the procedure it shows the original price. Somehow after receiving my product, my laptop was damaged and the charger was not in the parcel.

I was so disappointed that point , because that was the last date of my assignment submission, additionally I have to taken the online class but due to this situation i was not able to join the class.

Now, I want from you to refund my money or exchange the product without the new one.

I hope this information is helpful for solving my issue.

kind regards,

Malaika Butt

Word Count: 179

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

5.5

The letter addresses the task but lacks detail and clarity in some areas. More specific information about the product and the problems encountered would improve the response.

Coherence & Cohesion

4.5

The letter's structure and flow could be improved. Better paragraphing and clearer transitions between ideas would enhance coherence.

Lexical Resource

The vocabulary used is adequate but could be more precise and varied. More sophisticated language would improve the overall impression.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity and overall fluency. Improving grammatical accuracy is essential.

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