Band 4+: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

Dear Sir or Madam,

The reason why I am addressing you is that I want to inform about noise which comes from a faulty central heating system very early in the morning and also tell you that your staff who promised me to fix this situation last week. However it has not changed yet.

Secondly, I am going to explain that as I earlier mentioned that I called to give information about this situation to your worker that day and he promised me to fix the heating system. However the sound of heating system disturbed me the next day and I could not have relax from sleeping and I called to your staff again in order to repair this mistake. But he has not change it yet.

At the outset, I want to describe this situation. I am Mohidil Komilova who has used your service since last 10 years. If I arrive your city with my job, I stay your hotel. I was pleased your service until this fault did not happen. I have to work until overnight because of more my office dust and go to bed very late. So I am tired and can not very early. The faulty central heating system of your hotel is interrupting to sleep well and it is effecting to my consentration.

Lastly, I would like to tell you that what you can do this dissatisfaction.

Please, repair the central heating system or set up the windows which do not come noise. If you can not do these, you will refund my money or give discount to stay your hotel next time.

I look forward you to reply my letter as soon as possible.

Best regards,

Mohidil Komilova