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Letter

Band 6+: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

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Note: Both the topic and the answer were created by one of our users.

Dear sir/madam

I am writing this to express my annoyance with your hotel services. Last week I spent my vacation in Goa and decided to stay at your renowned hotel “Hard Rock”, but it resulted in the biggest mistake to book your hotel during my vacation.

From the first day of my stay, I have experienced the louder noise of defective air conditioner compressors from the room balcony, which not only disturbed my sleep but overall experience of my premium suite room. I immediately contacted the facility of hotel management, in response they promised me to fix the compressor issue by that same day. At evening time, I asked the hotel manager to change my suite since the compressor problem was not fixed by the management.

However, due to the long holiday, all premium suite rooms were occupied by other guests. I requested the hotel manager to issue me the refunds of my stay for such a worst experience at your hotel. The hotel manager promised to mail me a three nights future stay voucher at your hotel. However, it’s been more than a week, and I have not received my compensation. I request you to kindly look into this matter and provide me with my compensation or booking refund.

Thank you

Sarthak Lathiya

Word Count: 214

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 9

suite: 3

manager: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses all parts of the task. The description of the problem, the manager's promise, and the desired outcome are all clearly communicated. Minor improvements in clarity and precision could elevate the response.

Coherence & Cohesion

6

The letter's structure is generally clear, but the flow could be smoother. Some sentences could be restructured for better coherence. Paragraphing is acceptable but could be improved for better readability and impact.

Lexical Resource

6.5

The letter demonstrates a good range of vocabulary, although some word choices could be more precise and sophisticated. The language is generally appropriate for the context.

Grammatical Range & Accuracy

5.5

While the letter is generally understandable, there are several grammatical errors that affect the overall fluency and accuracy. Improving grammatical accuracy would significantly enhance the overall quality.

Answers On The Same Topic:

You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven’t heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

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You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven’t heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

Dear Sir or Madam, The reason why I am addressing you is that I want to inform about noise which comes from a faulty central heating system very early in the morning and also tell you that your staff who promised me to fix this situation last week. However it has not changed yet. Secondly, […]

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