Band 9: You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him. Write a letter to the hotel. In the letter describe the problem at the hotel explain what the manager had said at the time say what you want the manager to do.

Dear Sir/Madam,

I hope you are doing well. I am writing to bring to your attention an issue I encountered during my recent stay at Taj Empire on January 3rd, where I booked a room for two nights. Unfortunately, I was not informed at the time of booking that the central heating system was faulty.

During the night, my family and I faced significant discomfort due to the constant loud noise coming from the heating system, which made it extremely difficult for us to sleep. We attempted to contact the night staff, but there was no response. Consequently, we had to escalate the matter to the hotel manager, Mr. Raj Patel, the following morning. He was understanding and acknowledged the issue, assuring us that we would receive compensation via email for the inconvenience caused.

However, it has now been nearly two weeks, and I have yet to receive any communication regarding the promised compensation. I kindly request you to follow up with the manager and ensure that the matter is resolved at the earliest convenience.

I look forward to your prompt response.

Yours faithfully,

Krusha Patel