Dear Sir/Madam
Hope you doing are well. I would like your attention to the situation that I faced when I was staying in your hotel Taj Empire. I booked your hotel on 3rd January for 2 nights. When I booked my room the booking person did not inform me about the issue that the central heating system was having.
I had a very bad experience at night. It was hard for me and my family to sleep due to the constant noise from the central heating system. We tried to call the night staff but there was no response from them. Later in the morning, we called the manager of your hotel, his name is Mrs. Raj Patel. He was nice and he also paid attention to our problem. He offered us compensation, which will be provided for this situation through my email.
It’s been almost 2 weeks, and I haven’t received any email from your hotel’s manager. I request you to update the respected manager to send us the compensation email as promised. I would also like to share that the overall experience of staying at your hotel was amazing and we will surely rebook your place to stay again.
Yours faithfully,
Krusha Patel
